Text Support

bttn Text Support (SMS)

Bttn Technologies, Inc. (bttn) offers an optional SMS customer support program. Once you opt in, you can text us about your account, orders and products and get replies from our support team and automated assistant. We never send marketing or promotional texts.

How to opt in

Text messaging is opt-in only. You can opt in when you create a bttn account:

  1. Start registration at www.bttnusa.com/register and verify your email address.
  2. On the “Tell us about you” step, enter your mobile phone number.
  3. Check the optional box below the phone number. It is unchecked by default and separate from our Terms checkbox.
  4. Continue to finish creating your account. We then send one text confirming your subscription.
The checkbox reads:
I agree to receive support texts from Bttn Technologies, Inc. about my account and orders. Msg frequency varies; msg & data rates may apply. Reply HELP for help, STOP to opt out. Consent is not required to purchase. Terms & Privacy.

Consent to receive text messages is not required to create an account or make a purchase.

bttn sign-up “Tell us about you” step showing the phone number field and an unchecked SMS consent checkbox with its disclosure text
Sign-up step with the SMS checkbox unchecked (default)
bttn sign-up “Tell us about you” step with the SMS consent checkbox checked
The same step after the customer checks the SMS box

1About the program

Bttn Technologies, Inc. (bttn) sends customer care text messages to customers who opt in. Customers can text us to ask about their account, check order status and delivery dates, search our medical supplies catalog and find similar products.

Replies may include account details, order updates, product information and links to pages on www.bttnusa.com. Messages are sent only in response to your requests and to confirm opt-in, opt-out and help requests. We do not send marketing or promotional messages.

2Message frequency and cost

Message frequency varies based on your requests. Message and data rates may apply. Check with your mobile carrier for details about your plan.

3Getting help

Reply HELP to any message for help. You can also email support@bttnusa.com or visit our contact page.

4Opting out

Reply STOP at any time to stop receiving messages. Other keywords such as UNSUBSCRIBE, CANCEL, END or QUIT also work. You will receive one confirmation message and no further messages.

To resubscribe, reply START.

5Your privacy

We collect your mobile phone number and your messaging consent, including the date, time and source of opt-in, only to provide customer support by text. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Read our Privacy Policy and Terms of Use for details.

6Carrier disclaimer

Carriers are not liable for delayed or undelivered messages.

Prefer to talk to someone?

Our team is happy to help with your account, orders and products.

Contact us